Operations Strategy & Implementation
We work with you to develop and implement an operations strategy that both de-risks your business plan and delivers your business objectives – whether financial or customer-based.
Operating Model Design
A business operating model is the critical link between your strategy, customer experience and profits. Our proprietary methodology for designing operating models incorporates best practice and focuses on realistic outcomes.
Multichannel Customer Experience
By integrating our deep knowledge of service operations and consulting expertise with in-depth customer research, we build great multichannel customer experiences with clear and effortless journeys.
We have developed a structured, three-stage approach that consistently delivers results and helps futureproof your business against ongoing change.
Our unique, customer-centric approach to process improvement places equal importance on operations management and work organisation to ensure long-term sustainable change.
Our best-in-class partnership network and operations led approach enables us to bridge the gap between analogue and digital for effortless customer experiences.
At OEE Consulting we specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing. By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.
Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.Find out more