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We turn business strategy into operational reality.

Welcome to OEE Consulting. We create lasting organisational change that delivers a better experience for your customers, and better results for your business. We don’t just think. We don’t just design. We do. We are the only management consulting firm that works exclusively in operations design and implementation for service organisations. Headquartered in Oxford, we have a team of over 200 consultants and trainers delivering large scale business transformation and improvement programmes across the globe. No matter where you’re based, our certainty of outcome promise means you always get the results you need. Guaranteed.

Service in the Digital Age. A white paper.

82% of senior managers are unclear on digital’s likely organisational impact. Our five step process helps avoid digital becoming an isolated initiative.

We're a Sunday Times best company.

Our approach to employee engagement has been recognised in the leading workplace survey.

The Future of Service 2016. Our annual conference.

200 delegates and 80 organisations met on 10 November 2016 to discuss the role of people in a world of technology.

Discover our capabilities

Training that works

At OEE Consulting we specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing. By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.

Public Training
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Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.

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Our Thinking

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In the first profile of a series covering the different people who work at OEE Consulting, we talk to Principal Consultant Helen Meskell.

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Our project increased productivity at a high street bank complaints handling centre by 30%, saving £4m per year.

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Creating a blueprint for consistent customer experience unlocks over £600k in potential benefits.

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Awards & Accreditations

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