A business operating model is the critical link between your strategy, customer experience and profits. Our proprietary methodology for designing operating models incorporates best practice and focuses on realistic outcomes.
A business operating model is the critical link between your strategy, customer experience and financial results. It provides focus, stability and clarity. However, when subject to constant changes from mergers, acquisitions and market shifts these models can become too complex – resulting in inefficiency. It’s the reason we work closely with you to renew your focus on aligning your operating model with your business strategy and service proposition. This transforms your results and gives you back control of your organisation’s performance.
Our proprietary methodology for designing operating models incorporates best practice principles and focuses on realistic outcomes. Working together, we define, with you, the design principles upon which the performance of the implemented design will be judged. This is very different from many firms who come with a set of pre-determined solutions. Our structured approach optimises the deployment of your people, operations and technology, ensuring they all work in harmony to deliver your strategic priorities, financial results and customer needs. It’s an approach that works, having been adopted by over fifty different organisations and counting.
Using our proven facilitation and engagement techniques we ensure that your key stakeholders are fully engaged with the process and understand the new model. We also make sure our work is sustainable from a cultural perspective by agreeing a clear set of design principles and objective evaluation methods.
“Most importantly of all, by drawing on our extensive knowledge we finesse the business operating model design in a way other consultancies can’t – deploying the right end product for both your business and your customers.”