At OEE Consulting we believe showcasing and sharing best practice is invaluable in developing your organisation. However, providing these opportunities across operations hasn’t always been possible. Our solution was the Service Excellence Network.
The network enables best practice, ideas and knowledge to be shared easily, collaboratively and efficiently. It provides exclusive visits, insights, and networking opportunities, along with thought-leadership from guest speakers.
The only collaboration of its kind, in just a few years the network has grown to include 30 members, representing international organisations from both the public and private sector. Such has been its success in delivering business improvement, demand for membership is high, which is why all applications are carefully considered. This ensures we only ever deliver events that deliver real insight and value.
The latest Service Excellence Network event visited Willis Towers Watson to see the impact of operational improvement across the business.
Members saw first-hand how P&O Ferries have put customers at the heart of their strategy and improvement work during a visit in March.