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The back office of the future, for charity.

OEE Consulting is working with the charity Action for Children to redesign their back office, making it fit for future challenges.

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Training to transform your customer journeys.

As customer expectations evolve, it's never been more important to understand how to design your offer to meet your customers’ needs.

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OEE Consulting in profile: Leo Della-Moretta.

Leo has been using his expertise in Service Design to support clients around the world with complex challenges.

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Promoting excellence in robotic process automation.

Service Excellence Network members recently visited AXA Insurance to hear about their Robotic Process Automation programme.

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Join us at The Future of Service 2018.

Our annual conference will demonstrate how to deliver the headline benefits promised by customer-centred transformation.

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OEE Consulting welcomes Jonathan Shawcross.

Jonathan joins us as a Director, following previous roles including COO for Group Technology at Lloyds Banking Group.

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Cycling to help cure cancer.

We’re donating £10,000 to a charity bike ride, whilst two of our consultants will take part to raise further funds for cancer research.

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OEE Consulting in profile: Annie Glover

Annie sits on our CSR committee and will be tackling Tour de France climbs for charity cycle Le Cure later this year.

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Sponsoring change & transformation in the insurance industry.

We are co-hosting a practice group on change and transformation in the insurance industry, run by the London Market Forums.

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Service innovations inspired by Formula One.

The Service Excellence Network recently met at Williams to explore what lessons the service industry can take from Formula One.

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OEE Consulting named industry leader for client service and value.

Our commitment to Consulting Excellence has been recognised by the Management Consultancies Association.

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OEE Consulting welcomes Virginie Raux.

Our new Associate Director Virginie has twenty years’ experience managing change, transforming businesses and improving operations.

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OEE Consulting team accredited to implement ActiveOps software.

We work in partnership with ActiveOps, and can deploy their workforce optimisation software – building capabilities to drive productivity.

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We’re a Sunday Times top 100 company, again.

OEE Consulting has retained its position as one of The Sunday Times best 100 small companies to work for in 2018.

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David Plumb joins OEE Consulting to extend our digital strategy.

The former Chief Digital Officer of O2 joins OEE Consulting to contribute to our ongoing digital strategy development.

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OEE Consulting are finalists in the MCA Awards 2018.

We’ve been shortlisted for three awards covering project delivery and client service and value by the Management Consultancies Association.

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John Blincow awarded senior Lean qualification through OEE Consulting.

We have coached and accredited a senior manager from Lloyds Banking Group through the highest level of Lean qualification offered by LCS.

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OEE Consulting in profile: Sylvain Poncet.

In the last profile in our 2017 series, we hear from Sylvain Poncet on what it’s really like to work at OEE Consulting.

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Simon Bartlett strengthens OEE Consulting’s technology capability.

Simon will lead our technology strategy, providing integrated solutions for clients from diagnosis to delivery.

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The Future of Service conference 2017.

We challenged delegates to re-evaluate how they could better deliver change and innovation during our conference on 9th November.

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Designing the future.

We discussed our approach to design-led business transformation during a recent event at the Design Museum.

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Full line-up announced for The Future of Service 2017.

We'll hear directly from people driving radical business transformation during the Future of Service conference.

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OEE Consulting in profile: Beulah Selvaraj.

We hear from Senior Consultant Beulah Selvaraj on her work and her achievements as our diversity and inclusion representative.

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Driving global transformation through operational excellence.

The latest Service Excellence Network event visited Willis Towers Watson to see the impact of operational improvement across the business.

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Enabling powerful change through business design.

We talk to David Crow from Ulster Bank about the impact the Design of Service Operations training programme has had on his work.

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OEE Consulting in profile: Vishnu Sivakumar.

We catch up with Principal Consultant Vishnu Sivakumar on his current projects, and his approach to embedding sustainable outcomes.

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The Future of Service 2017, our annual conference.

Is your business thinking radically enough? Join us in London on 9th November to hear the latest approaches to business transformation.

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OEE Consulting formalises partnership with ActiveOps.

We have been named primary implementation partner for Workware - the leading SaaS back office workforce optimisation solution.

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An education in high performance at Loughborough.

The latest Service Excellence Network event explored how to deliver a high performance environment in complex organisations.

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OEE Consulting and friends tee off at charity golf day.

Our 2017 golf day raised over £1,700 for Muscular Dystrophy UK, funding research into muscle-wasting conditions.

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OEE Consulting in profile: Helen Meskell.

In the first profile of a series covering the different people who work at OEE Consulting, we talk to Principal Consultant Helen Meskell.

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The Service Excellence Network visits P&O Ferries.

Members saw first-hand how P&O Ferries have put customers at the heart of their strategy and improvement work during a visit in March.

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The Service Excellence Network sets sail for 2017.

Service Excellence Network members will tour behind-the-scenes at P&O Ferries during a Channel crossing, in the first event of 2017.

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Celebrating diversity in Management Consulting.

Diversity forms the foundations for unique successes in many projects; we believe diversity is a strength, but there is a lot more to be done.

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We’re a Sunday Times best company.

Our approach to employee engagement has been recognised in the leading workplace survey.

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2016 at OEE Consulting.

A look back at highlights from 2016 for the company and our clients.

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Service Excellence Network | 2016 in review.

A look at events and new members for the Service Excellence Network in 2016, as well as Network plans for 2017.

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Recognising individual contribution in the insurance industry.

We sponsored an award for the biggest contribution to the London insurance market at the Market People Awards 2016.

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Asset tracking for supply chains.

Our guest blog by PLS explores how the Internet of Things is providing substantial and affordable solutions to asset tracking.

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OEE Consulting hosts The Future of Service conference.

200 delegates and 80 organisations met on 10 November 2016 to discuss the role of people in a world of technology.

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Join our 2016/17 MBA engagement programme.

We're visiting top business schools around the UK engaging with bright post-grads interested in a management consulting career.

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OEE Consulting accredited by the MCA.

We have been unanimously approved as members of the Management Consultancies Association: the industry hallmark of quality.

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Tidying up facilities management with Vertas.

Fast-growing facilities management provider appoints OEE Consulting to tidy up cleaning operations.

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Agenda announced for The Future of Service 2016 conference.

Industry experts will share insights into service operations, human strategy and digital innovation at our conference on 10th November 2016.

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Exploring customer experience with Atos.

The Service Excellence Network met in Glasgow to explore the customer journey with Atos, and uncover the true benefits of outsourcing.

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OEE Consulting and friends club together for Mencap.

Our 2016 golf day raised £2,000 for Mencap. This will help those with learning disabilities to lead the life they choose.

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Tanya Beckett to host The Future of Service 2016.

Tanya Beckett will be hosting our annual conference, The Future of Service on Thursday the 10th of November 2016.

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Improve your recruitment with Lean thinking.

Mark Palmer, MD, provides his advice on using Lean thinking to improve your recruitment , creating a great candidate experience.

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Gowtham Narayan accredited for Low-code ‘DILO’ tool.

Senior Consultant, Gowtham Narayan has been accredited by MATS, to be a Builder Essentials Level user of the MATS V7 platform.

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Webinar: Enabling process innovation in the digital whirlwind.

Our webinar on 12th July with low-code partner MATS explores how to combat digital challenges & take a joined up approach to digital.

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MINI: A masterclass in mass customisation.

The latest Service Excellence Network event saw OEE Consulting host sixty Network members and guests at our offices in Oxford.

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OEE Consulting accredits RBS in Design of Service Operations.

RBS has become the first organisation to be accredited through OEE Consulting’s new Design of Service Operations training.

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We are moving!

From Monday 18th April, we will be moving to new premises in Oxford.

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Join us at OpEx Week 2016!

OEE Consulting Director Chris Hallmark is hosting a discussion on digital transformation at this year's OpEx Week.

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Angela Cox strengthens consulting team.

We are pleased to announce that Angela Cox has joined OEE Consulting as a Managing Consultant.

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Employers should truly embrace the living wage.

We explore what impact the Government’s National Living Wage proposal will have on the most valuable asset in any business - its people.

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Business school visits: recruiting for the future.

We've been discussing careers in consulting with MBA students from Imperial College Business School and Cass Business School.

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Learning from the RAF.

At our latest Lean Service Forum event, we heard from and visited projects which the RAF CI and base teams have worked on – including maintenance in partnership with Boeing, safety and strategic CI projects, and how the RAF has coped with the financial challenges that several Defence Reviews have set.

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Taking CI from toolset to culture.

ICiPs Annual Conference 25th February 2016.

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Our commitment to Good Recruitment.

We are the 100th signatory of the Good Recruitment Charter, an initiative managed by the Recruitment and Employment Confederation.

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OEE Consulting welcomes Paul Sweeney as Director.

OEE Consulting is pleased to announce that Paul Sweeney is joining the management team as a Director with immediate effect.

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Thomas Cook embeds continuous improvement into their team.

OEE Consulting hosts the Service Excellence Network event at the Thomas Cook aircraft hangar in Manchester.

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Broadcaster Andrew Neil confirmed as Conference Keynote Speaker.

Andrew Neil, publisher, broadcaster and businessman, will be the keynote speaker at our conference on 3rd November.

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OEE Consulting awarded for continuous improvement approach.

OEE Consulting has been awarded Gold level recognition by the Institute for Continuous Improvement in Public Services (ICiPS).

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Lean Top 25: Five clients listed.

The Lean Management Journal is celebrating talented individuals making great contributions to their businesses through Lean.

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Our approach to recruitment.

OEE Ops Director Duncan Burtoft shared his insight into the world of recruitment in a recent interview.

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Ford Dagenham factory tour.

OEE Consulting hosts the Service Excellence Network event at the CEME Conference Centre in Dagenham.

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Future of Service Conference Success.

OEE Consulting’s "inspiring" annual conference in London was hosted by Andrew Neil and attended by over 160 people this year.

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