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Leading the way to better customer journeys.

We redesign businesses around the customer. This transforms customer experience: building loyalty, reducing costs, and creating sustainable success.

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The Future of Service 2017.

Watch highlights from our annual Future of Service conference, as we asked ‘is your business thinking radically enough?’

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Future trends: key insights from industry leaders.

Hear from our 2017 conference speakers on what the service business of the future might look like.

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From cold food to hot service for P&O Ferries.

P&O’s highest service related customer complaint was that they had been served cold food from the on board restaurants.

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The Future of Service 2016.

Watch highlights from our annual conference discussing the role of people in a world of technology.

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The Future of Service 2015.

Andrew Neil hosted the event which has been described as “inspiring” and “not to be missed” by attendees.

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The service organisation of the future.

Hear from our 2016 conference speakers on how customer needs will drive change.

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Keeping pace with new technology.

What are the next big technology trends to hit organisations?

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The changing nature of work.

How will technology affect human strategy and skills requirements?

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