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Video
The Future of Service 2016.

Watch highlights from our annual conference discussing the role of people in a world of technology.

Video
From cold food to hot service for P&O Ferries.

P&O’s highest service related customer complaint was that they had been served cold food from the on board restaurants.

Video
The Future of Service 2015.

Andrew Neil hosted the event which has been described as “inspiring” and “not to be missed” by attendees.

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