We redesign businesses around the customer. This transforms customer experience: building loyalty, reducing costs, and creating sustainable success.
Watch highlights from our annual Future of Service conference, as we asked ‘is your business thinking radically enough?’
Hear from our 2017 conference speakers on what the service business of the future might look like.
P&O’s highest service related customer complaint was that they had been served cold food from the on board restaurants.
Watch highlights from our annual conference discussing the role of people in a world of technology.
Andrew Neil hosted the event which has been described as “inspiring” and “not to be missed” by attendees.
Hear from our 2016 conference speakers on how customer needs will drive change.
What are the next big technology trends to hit organisations?
How will technology affect human strategy and skills requirements?
Our knowledge-led emails are an invaluable source of business information, inspiration and learning.