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OEE Consulting joins forces with gobeyond.

OEE Consulting, the leading customer journey design and operations transformation consulting firm, is coming together with gobeyond, an innovative provider of managed services and digitisation capability for the customer experience market.

Combining the two organisations as one entity will create an industry-leading customer experience transformation services business with global reach.

It will be uniquely positioned to support clients with the demands of rapidly changing customer behaviour and advances in new technologies, and will focus on customer experience advisory services, including:

  • Strategic advice and support; target operating model design
  • Customer and user journey design; model office for test and learn
  • Data science and customer analytics
  • Omni-channel evolution through contact centre technologies; messaging, chat-bots and automation

The combined organisation will have over 300 people across UK locations including Oxford, Sheffield and Liverpool, and a global, multilingual delivery capability. The gobeyond business is backed by investment from the Webhelp Group, whilst operating entirely independently in order to provide objective advice to clients. The combined business will continue to do the same.

Mark Palmer, Managing Director of OEE Consulting said:

“This is a continuation of OEE Consulting’s story of growth and ambition. This exciting new partnership creates a disruptive organisation of a scale and capability that positions us as a leading customer experience transformation firm both in the UK and internationally. gobeyond’s managed services and technology offerings are highly complementary, and we’re confident that this provides a platform for accelerated growth.

“It will enable us to deliver fully integrated solutions for clients, building on our existing skills in customer journey design and service operations to integrate digital, analytics and managed services. It will also challenge the traditional consulting business model which we believe will benefit all clients. I am very excited to be working with Dave Rumble and the team to develop this proposition in the UK and globally.”

gobeyond Managing Partner Dave Rumble, said:

“OEE Consulting’s expertise in customer journey design and operations transformation will help us grow our service offering, increase our advisory capabilities, and ultimately drive our growth. The strength and the portfolio of services from the combined business is much greater than the sum of its parts, and we’re excited to continue on our upward path.”

The current management teams remain in place, with no changes for client delivery, employees, or office locations.

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