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OEE Consulting named industry leader for client service and value.

OEE Consulting has won the 2018 Consulting Excellence award for Client Service and Value from the Management Consultancies Association (MCA).

This award recognises the work of management consultancies across the UK, and is seen as a hallmark of quality within the industry.

We work alongside clients to build transformative and lasting change, based on strong client relationships. In turn client referrals have fuelled our business growth of 40% in 2017.

Delivering extraordinary client service and value has always been at the core of OEE Consulting’s approach. During the interview process, we particularly focused on:

  • Our ‘certainty of outcome promise’, which means if we don’t deliver the agreed objectives for our client, we will work (at our own cost) until the objectives are delivered
  • The absence of sales targets, so we focus on providing the right long-term solutions
  • Our team of outstanding consultants who are genuine, act with integrity and work with client teams to deliver lasting transformation

Winners were selected by a judging panel of independent industry experts for the UK’s representative body for management consultants.

Mark Palmer, Managing Director, said:

“We demonstrate how businesses can be more effective and more competitive by creating better customer experiences, and we reflect that in our own business through a relentless pursuit of excellence for our clients.

It’s a victory for every single person in the business, who will always go the extra mile to support clients. Our focus on providing the right outcome for clients sets us apart, and is the foundation of many successful projects.”

Sue Mackenzie, Operations and Business Transformation Director at P&O Ferries, said:

“I’ve worked with OEE Consulting for just over four years and am delighted their approach to client service and value has been recognised by this award. They work in complete partnership with our team, adding tangible and measurable value to programmes.”

Sue joined us at the awards ceremony along with Christine Sherwood (Managing Director, Marketing Investment and Operations for cards at Citi), Arnoldo Marquez (Customer Experience and Market Research Director at Citibanamex) and Aldo Bolio (Customer Experience Journeys Director at Citibanamex).

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