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Recognising individual contribution in the insurance industry.

We were pleased to sponsor the award for Biggest Contribution to the Market at the Market People Awards, run by London Market Forum.

Shirine Khoury-Haq, COO at Lloyd’s of London, was recognised for her contribution to market modernisation through her role as programme sponsor for the London Market’s Target Operating Model (TOM) project. TOM aims to make the market highly accessible, efficient and relevant to customer needs, with a focus on one touch data capture and enhanced global, shared central services.

Our work in the insurance sector has delivered cost benefits of 15-20% and improved customer response times, through developing an effective design of operations and building clear links between processes, technology and employees.

Recent projects have involved a complete process redesign for an insurer, and includes work with Willis Towers Watson, MS Amlin, and AXA Insurance.

Pictured: Martin Gibson (Director, OEE Consulting) presenting Shirine Khoury-Haq (COO, Lloyd’s of London) with the award.

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