Service Excellence Network members are preparing for their first event of 2017 on 23 March, when they’ll be viewing P&O Ferries’ operations in action during a Channel crossing.
The event will provide the opportunity to hear how P&O Ferries has embedded a customer focused improvement culture, paving the way for a major transformation programme.
The Service Excellence Network Touring Behind-the-Scenes
Members will tour behind-the-scenes on board one of their newest ships The Spirit of Britain during a return journey to Calais, hearing about the operational challenges P&O Ferries overcome to provide a seamless customer journey for 2,000 passengers each sailing.
The Service Excellence Network Will Hear Insights into Producing an Operating Model
They’ll hear from Operations Director Sue Mackenzie on their work producing a best in class operating model, whilst guest speaker Tony Anderson will reflect on changes driven by challenger brands. Tony is the former Marketing Director at easyJet; he joined the airline six months before their first flight and worked as Marketing Director for easyGroup.
The Service Excellence Network
The Service Excellence Network is a group of around thirty service sector organisations who meet quarterly for exclusive visits to best in class operations leaders, networking opportunities, and access to thought leadership.
Service Excellence Network Events This Year
Further events this year will include: