220 delegates from across the service sector joined our fully booked conference on The Future of Service, held in the heart of London on 15th November. Guests represented organisations working in financial services, education, healthcare, travel, utilities, managed services and the public sector.
“Thought-provoking and engaging”
Hosted by Natasha Kaplinsky and with a keynote from The Undercover Economist Tim Harford, the day delved into the benefits we can all achieve through customer-centred transformation.
A panel discussion closed the day, before further networking over drinks, and opened up a broader conversation on how to think differently about organisational change, innovation and customer experience.
“A really enjoyable, learning experience”
The conference made the business case for customer journeys. We think the benefits for those who succeed are transformational and range from increased profitability, faster growth, greater consistency, client retention and more engaged teams.
“High quality and relevant sessions with good level of interaction”
You can find out more about our approach to customer journeys at our one-day training courses or find out about some of our other events held through the Service Excellence Network.