Russ is an accomplished operations professional with over 12 years’ experience in the field. He is an engaging leader who has demonstrated the ability to deliver results for many businesses over the past 20 years.
He is a fellow of Cranfield University, holds an MBA (with distinction) and a BEng in operations management from Nottingham University. He has managed several large programmes, is resilient and responsive – meaning previous clients ask for him by name.
Russ has significant experience in carrying out diagnostic activities and mobilising large teams to tackle difficult challenges. Engaging at all levels he is as comfortable in a call centre as he is in an Engineering facility.