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Copyright and Ownership
All rights reserved ©OEE Consulting Ltd 2017. All the pages and content for this website are the copyright of OEE Consulting Ltd unless otherwise acknowledged. You may view the contents of this site for information purposes only and you may print and store to your hard disk one copy of the contents for your own use. All other copying, adaptation, reproduction and distribution of any information are prohibited without OEE Consulting’s consent.
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Information on this site may not be accurate or current. OEE Consulting may change the content of this site at any time without notice.
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1. Conference, events and training
1.1 The conference, training and events are organised and managed by OEE Consulting Limited, a company registered in England and Wales with registration number 3396362 and registered office at 8100 Alec Issigonis Way, Oxford OX4 2HU
1.2 References to “us” means OEE Consulting Limited and references to “we” and “our” shall be construed accordingly. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly. References to an “event” covers the conference, training courses and all other events arranged by OEE Consulting.
1.3 All applications to register for an event, and all orders, are made subject to these Terms & Conditions (which shall apply to the exclusion of any terms imposed by you).
1.4 You acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.
2.1 All applications to register for an event are subject to availability and you making full payment.
2.2 Confirmation (or rejection) of your booking will be sent to you within five (5) working days of our receipt of your booking request.
2.3 Delegate passes issued for use at our events are valid for the named attendee only and, subject to clause 4.2 below, cannot be transferred. You may be asked for photographic ID during the event. If you are unable to provide identification which matches your delegate pass you may be asked to leave the event.
3. Prices and payment
3.1 Our prices for attending events are set out on the relevant registration booking form or the relevant purchase order form or can otherwise be obtained from us upon request or from our website. Prices may be subject to change from time to time.
3.2 If your booking has been confirmed an invoice will be sent to you within ten (10) working days setting out the relevant payment instructions and terms. Payment is due immediately on receipt of this invoice.
3.3 If you apply to register for an event less than two (2) weeks before the date of the event we will only accept payment by a credit card, unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the event you (or the attending delegate) will be asked as a condition of being allowed to attend the event to provide payment by credit card on the day of the event. We reserve the right to cancel your booking at any time if payment is not made.
3.4 You acknowledge and accept that if payment is not made in accordance with this Clause 3, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).
3.5 Early booking promotion: Code TFOS20 allows for a 20% discount on the full ticket price of The Future of Service 2017, OEE Consulting’s annual conference (on a full price ticket of £295 + VAT). It is valid until 23.55 on the 18th August 2017. It cannot be used in conjunction with any other deals, and only one ticket can be bought per person. These tickets may not be resold or transferred without express permission from an authorised OEE Consulting employee, in writing. OEE Consulting reserve the right to refuse admission or cancel tickets if we feel that this is appropriate.
3.6 Free of charge promotion: Any discount code offering a 100% discount on the full ticket price of The Future of Service 2017, OEE Consulting’s annual conference, can only be used by the person specifically invited. Any other uses of the code will be seen as fraud and lead to cancellation of these tickets. These tickets may not be resold or transferred without express permission from an authorised OEE Consulting employee, in writing. OEE Consulting reserve the right to refuse admission or cancel tickets if we feel that this is appropriate at any point.
3.7 Service Excellence Network, Free of charge promotion: All Service Excellence Network Members receive two (2) tickets to the annual future of service conference. These places must be redeemed by the 31st August 2017 at 23.55 hours. These tickets are non-transferable and cannot be resold.
4. Changes and cancellations to events
4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of an event or the advertised speakers. We reserve the right to do this at any time. Where we alter the time and/or location of the event, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of this event) or the opportunity to attend the event as varied.
4.2 If you are unable to attend the event we welcome substitute delegates attending in your place at no extra cost provided that we have at least 2 days prior notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email at: email@example.com
4.3 No refunds will be given in respect of any cancellations or non-attendance.
4.4 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the event as a result of an occurrence outside our control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).
5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of our events (including but not limited to any documentation packs or audio or audio-visual recording of the conference) (“Content”) are owned by us or are included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):
5.1.1 upload any Content into any shared system;
5.1.2 include any Content in a database;
5.1.3 include any Content in a website or on any intranet;
5.1.4 transmit, re-circulate or otherwise make available any Content to anyone else;
5.1.5 make any commercial use of the Content whatsoever; or
5.1.6 use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.
5.2 The Content does not necessarily reflect our views or opinions.
5.3 Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.
5.4 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.
6.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to an event, shall be limited to the price paid by you in respect of your booking to attend the event.
6.2 Subject to Clause 6.4, we shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.
6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to an event.
6.4 Nothing in these Terms and Conditions shall limit or exclude either party’s liability for:
6.4.1 death or personal injury caused by that party’s negligence, or the negligence of that party’s employees, agents or subcontractors;
6.4.2 fraud or fraudulent misrepresentation; or
6.4.3 any other liability which cannot be limited or excluded by applicable law.
7.1 You warrant that you shall:
7.1.1 comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;
7.1.2 comply with such of our anti-bribery and anti-corruption policies as are notified to you from time to time; and
7.1.3 promptly report to us any request or demand for any undue influence or other advantage of any kind received by or on behalf of you in connection with the performance of these Terms and Conditions.
7.2 Breach of this clause 7 shall be deemed a material breach of these Terms and Conditions.
8.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions) contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.
8.2 You acknowledge that in registering a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.
8.4 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.
8.5 You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.
8.6 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.
8.7 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.