At OEE Consulting we specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing. By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.
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Lean Master training focuses in depth on the technical and leadership skills required to drive change with the intent of supporting significant improvements, change leadership and stakeholder management.
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This one-day course for senior leaders sets the context for customer journeys and their transformative power. Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys, helping you to understand how to gain that competitive edge.
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We understand that change isn't always easy for stakeholders, there's the fear of the unknown, team disruption, and financial investment. But we also know how motivating a project can be once someone is fully engaged. That's why it's crucial that you're able to build relationships, earn trust, exert influence and understand the reasons behind the behaviour of your stakeholders.
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This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University Service Operating Model Skills (SOMS) framework.
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Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
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For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders.
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This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working.
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While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
Next course
Lean Master training focuses in depth on the technical and leadership skills required to drive change with the intent of supporting significant improvements, change leadership and stakeholder management.
Next course
This one-day course for senior leaders sets the context for customer journeys and their transformative power. Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys, helping you to understand how to gain that competitive edge.
Next course
We understand that change isn't always easy for stakeholders, there's the fear of the unknown, team disruption, and financial investment. But we also know how motivating a project can be once someone is fully engaged. That's why it's crucial that you're able to build relationships, earn trust, exert influence and understand the reasons behind the behaviour of your stakeholders.
Next course
This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University Service Operating Model Skills (SOMS) framework.
Next course
Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
Next course
For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders.
Next course
This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working.
Next course
While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
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Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
Leo has been using his expertise in Service Design to support clients around the world with complex challenges.
Service Excellence Network members recently visited AXA Insurance to hear about their Robotic Process Automation programme.
Our annual conference will demonstrate how to deliver the headline benefits promised by customer-centred transformation.
Our knowledge-led emails are an invaluable source of business information, inspiration and learning.
