This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University Service Operating Model Skills (SOMS) framework.

Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.

For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills, we offer our Lean Advanced Practitioner programme. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders, the programme will give you the additional tools you need to bring about effective change.

This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working. A way that provides maximum value with minimum investment. As with all OEE courses, particular care and attention is given to ensuring all learning can be applied in practice the moment delegates return to the office.

While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.