At OEE Consulting we specialise in delivering operations training that works. Really works. We believe the most effective way to learn is by doing. It’s why our trainers favour immersive experiences over PowerPoint. Debating over lecturing. By making our public, in-house, and bespoke training programmes fully interactive and participative we’re able to deliver better results, which naturally means you will too. It’s an approach that works, with our delegates returning to the workplace and immediately being able to deliver tangible business benefits.
Next course
This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University Service Operating Model Skills (SOMS) framework.
Next course
Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
Next course
For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills, we offer our Lean Advanced Practitioner programme. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders, the programme will give you the additional tools you need to bring about effective change.
Next course
This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working. A way that provides maximum value with minimum investment. As with all OEE courses, particular care and attention is given to ensuring all learning can be applied in practice the moment delegates return to the office.
Next course
While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
Next course
This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University Service Operating Model Skills (SOMS) framework.
Next course
Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.
Next course
For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills, we offer our Lean Advanced Practitioner programme. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders, the programme will give you the additional tools you need to bring about effective change.
Next course
This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working. A way that provides maximum value with minimum investment. As with all OEE courses, particular care and attention is given to ensuring all learning can be applied in practice the moment delegates return to the office.
Next course
While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.
Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
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Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
Our training is often the start of a real change in working practices and approaches to problem solving. We’re proud to have supported over 20,000 people in changing the way they think about operations.
The Service Excellence Network recently met at Williams to explore what lessons the service industry can take from Formula One.
Our commitment to Consulting Excellence has been recognised by the Management Consultancies Association.
Why do so many businesses find delivering excellent customer service a challenge, and what are the rewards for getting it right?
Our knowledge-led emails are an invaluable source of business information, inspiration and learning.
