The success and sustainability of any change project is highly dependent on the overall acceptance and support for the change. It is important to consider that some individuals will be excited by change whilst others will react negatively when confronted by change.

Lean Master training focuses in depth on the technical and leadership skills required to drive change with the intent of supporting significant improvements, change leadership and stakeholder management.

This one-day course for senior leaders sets the context for customer journeys and their transformative power. Whether you call them customers, patients, students, or clients, we will guide you through our definitive approach to customer journeys, helping you to understand how to gain that competitive edge.

We understand that change isn't always easy for stakeholders, there's the fear of the unknown, team disruption, and financial investment. But we also know how motivating a project can be once someone is fully engaged. That's why it's crucial that you're able to build relationships, earn trust, exert influence and understand the reasons behind the behaviour of your stakeholders.

This three day Design of Service Operations: Foundation course builds on the one day awareness course, using an immersive and competitive case study. Completion of this course and a successful pass will see candidates accredited to the Loughborough University Service Operating Model Skills (SOMS) framework.

Our new one day Design of Service Operations: Awareness course builds your knowledge and capabilities in the six key elements of service operations. It examines how they are related, and how to start thinking about them in the context of design.

For those looking to head up more challenging Lean Service initiatives and further develop their project leadership skills. From tackling your own clients’ problems and effectively managing challenging people, to juggling the interests of multiple stakeholders.

This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working.

While enhancing customer value and improving work efficiency is key to Lean, we believe it’s only the start. There’s a great difference between doing Lean and being Lean, which is why we offer our highly regarded Lean Practitioner course.