The first academically audited training course of its type
Our new training enables you to consistently deliver your business strategy and service proposition with less effort for your customers and lower cost for your business than ever before.
A well-designed operation aligning service proposition with overall business strategy will help you deliver your key objectives, meet customer expectations and stay competitive in the face of changing demands.
We have combined our significant experience in business design with the expertise of Loughborough University’s Centre for Service Management (CSM) to develop a robust methodology using our proven five phase approach to implementing operating models.
Each delegate is accredited by OEE Consulting to the Loughborough Service Operating Model Skills (SOMs) framework after successful completion of the course.
Our Design of Service Operations (DSO) training course builds your knowledge and capabilities in the six key elements of service operations design.
What is the true journey our customers take? What is expected of us by the customer, and how are we achieving this?
How do we create value across the end to end value stream?
Examining the network of sites, how do we allocate work to them and how best to design site teams.
How do information technology and physical facilities support the creation of value?
Are we consistently creating value for the customer and organisation? What is the culture of the organisation, and how does it affect our performance?
How are we led to drive value? How effectively are decisions taken, and how do we manage risks?
Advanced Practitioner level