This module addresses the challenge of missed targets and low employee accountability for results. It will help you enhance people’s ability to understand how they can individually deliver value.

What are the key outcomes?

• A structured system to help you manage team performance and meet your organisation’s goals and customer requirements.
• An understanding of the five-step cycle to managing team performance.
• The ability to explain why linking value to daily work is essential in developing effectiveness.
• The ability to improve productivity and quality from your team.

Key business benefits

• Creates a culture in which teams and individuals take responsibility for their own achievements and strive to improve performance.
• Enhances customer service, delivery and value.
• Improves your ability to meet organisation goals by enhancing the effectiveness and efficiency of employees.
• Increases team leader ability to manage employees so they can reach objectives, structure their team and improve morale.

Struggling to get work done on time? Slow in making decisions? Want to enhance productivity? This module enables you to overcome these challenges, in turn leading to greater effectiveness and assertiveness.

What are the key outcomes?

• Implement daily management tools to understand team performance and adapt before issues become problems.
• Develop intra-day management tools to enhance your ability to manage processes.
• Apply workplace management to rapidly increase your understanding of work performance.
• Understand how intra-day and workplace management training is a core responsibility of team managers in high performing businesses.

Key business benefits

• Creates a workplace where you can see the reality of day-to-day issues.
• Increases your ability to react quickly to team challenges.
• Enhances customer service, delivery and value.
• Increases your process management ability, organisation efficiency and enables continuous improvement.
• Increases team resolution of issues, self-management, morale and decision-making ability.

This module has been developed to address the challenge of feast or famine in terms of workload. It will also help you overcome the problem of having insufficient resources available to meet your targets, and ensure you meet customers demand in full

What are the key outcomes?

• Develop disciplined capacity planning to ensure your people are always effectively deployed.
• An understanding of the five-step approach to managing resources in order to meet demand.
• The ability to explain how you can use capacity planning to enhance your productivity.
• Improved ability to successfully react when demand is greater than current capacity.

Key business benefits

• Improves your ability to meet demand and effectively deploy your employees, in turn increasing both customer satisfaction and business value.
• Enhances customer delivery and reliability of service.
• Reduces team stress in peak demand periods and increases ability to react to ever-changing workload levels.

Insufficient skills and talent within your organisation? Constantly fixing complaints from your customers? Want to enhance your colleagues’ skills and talents?”? If so, this module will enable you to overcome these challenges by ensuring you get the most from your people. 

What are the key outcomes?

• Learn how to roll out effective coaching for the short and long-term development of your people.
• An understanding of why coaching and employee feedback is vital to team performance.
• Apply effective coaching through the GROW model.
• The ability to use effective feedback techniques.

Key business benefits

• Enables the development and performance of team members to a standard previously thought impossible.
• Enhances customer service, delivery and value.
• Improves your organisation’s capability and capacity, employee flexibility and overall efficiency.
• Increases team leader ability to develop team skills, improve morale while reducing minor queries from the team.

In many organisations, the same problems appear time and time again. This module addresses this never-ending cycle of inefficiency, while also enhancing your ability to maximise opportunities.”

What are the key outcomes?

• The ability to implement a structured problem-solving cycle to resolve the root causes of your organisation, employee and customer challenges.
• An understanding of how the DMAIC problem-solving cycle can be used to optimise business processes.
• The ability to demonstrate effective problem solving in ten minutes.
• An understanding of how the DMAIC approach can be used for complex problems requiring up to several weeks to resolve.

Key business benefits

• Creates a collective mind set where every challenge is seen as an opportunity to boost performance.
• Enhances customer service, delivery and value.
• Improves your ability to resolve challenges, adapt to new opportunities and implement continuous improvement.
• Increases team leader ability to resolve employee frustrations, reduce stress and improve team decision-making.

Leaders lacking the time to lead? Employees spending their time on the wrong things? Frustrated by endless meetings about meetings? This module addresses these time-honoured business challenges and helps you make better decisions.

What are the key outcomes?

• The implementation of proven time management tools that enable leaders to get more value from their working day.
• An understanding of how your mind set, workload and planning impacts your ability to effectively manage time.
• The development of proven time management techniques.
• The ability to run quicker and more effective meetings with improved decision-making and teamwork.

 Key business benefits

• Allows leaders to use their time effectively to give the highest value for your customers and team.
• Enhances customer service.
• Enables your organisation to concentrate on value add activities, overall effectiveness, adaptability and leadership.
• Allows team leader to focus on teamwork and bigger picture thinking.