Customer experience in more important than ever. Keep them happy and they’ll keep coming back. Make their lives easy - and gaining their trust will be simple. That’s the core thinking behind our Service Excellence training. This engaging course focuses on the concept of minimising the effort a customer has to expend to receive the service they require from you.
Traditionally speaking, improvement activity is internally focused and aimed at lowering costs, reducing lead times and improving quality. However, we believe to achieve Service Excellence you must adopt an external, customer-focused view of your business and identify areas for improvement. Then with our unique training you can analyse the various elements of customer effort and its causes with a view to changing these external conditions by adjusting what the business does internally.
Each of our three Service Excellence training courses is offered as a standalone course, however delegates attending can earn credits towards future accreditation through OEE in the Lean Competency System level 2a. As with all of our courses we ensure our Service Excellence training involves a high degree of participation and interaction. We’ll also ensure delegates leave with a clear understanding of how to apply the concepts in practice.